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No cash refund will be given. A similar product can be substituted for an item you purchase and decide you don't want. If you really do not want an item...think!...before you buy!
Any item/s you purchase and receive damaged, will be replaced. We must be notified immediately upon arrival. If you notice your package is delivered and damaged, DO NOT TAKE POSSESSION of the package until the contents are examined by you and the postal person or delivery man. At that time, get a damaged parcel ticket and have the delivery person sign it in front of you listing the damage to the package.
Then, call us and we will give you an authorization number so that the item can be replaced and resent to you. At that time, we will also tell you if you need to ship back the item....or destroy it.
In 20 years, we have had to replace three items due to damage during delivery. We have had under 10 items sent back for an exchange. We stand behind our products and we are pleased with the quality.
We know you will be too! Have a wonderful day and we would like to take this time to ... THANK YOU! ... for stopping by and for shopping with us.
We charge a fee of $5.00 for orders under $25.00. A state sales tax for Nebraska is 7.5% and will be added. Shipping will be based on the current USPS/UPS shipping charges.
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